Enable WhatsApp Without Compliance Headaches
Monitor WhatsApp Conversations
Capture every message sent and received, even if team members use their phones.
DLP-Friendly Architecture
Messages are logged, auditable, and can be integrated into your Microsoft Teams, SIEM, or archiving solution.
Microsoft
Single Sign On
Your team logs in securely using their existing Microsoft 365 credentials— full compliance with your organization's identity and access policies.
Role-Based
Access
Invite team members to the Inbox and ensure only authorized staff access sensitive customer chats over WhatsApp.
Monitor All WhatsApp Conversations
Every incoming and outgoing message—whether initiated by a customer or sent from your team—is captured, time-stamped, and logged. Even if your team members reply from their phones via WhatsApp Business, the conversation is synced to Teams in real time.
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No messages missed
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Every word tracked
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Complete visibility for compliance teams
DLP-Friendly Architecture
Mercuri’s platform is built with compliance at the core:
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All conversations are stored in a tamper-proof, encrypted audit log.
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Messages and attachments can be pushed to Microsoft Teams for real-time DLP inspection.
Your organization retains full control over data residency, retention timelines, and access controls.
Secured by Microsoft Entra ID with Single Sign-On (SSO)
Mercuri ensures seamless and secure access with Microsoft Teams SSO, powered by Microsoft Entra ID. No need to manage multiple passwords or logins—just one click, and you're in!
No App Switching
Your staff no longer needs to juggle between personal WhatsApp devices, shared phones, or third-party dashboards.
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All customer chats appear directly inside Teams through the Mercuri Inbox tab.
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Messages can be responded to from Teams, routed to the right department, or escalated—all without leaving your internal environment.
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This reduces distraction, improves productivity, and eliminates the risk of sensitive data being handled outside the approved workspace.
