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Unify Your Customer Conversations with Mercuri’s Shared Inbox

All your customer interactions in one place, seamless and efficient.

Transform Your Customer Communication

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Unified Communication Hub

Streamline all your customer interactions into one centralized platform. Whether it’s SMS, WhatsApp, or live chat messages, view and manage them all from a single interface.

  • Keep all customer communications in one place to avoid switching between apps and reduce the chance of missed messages.

  • Organize conversations with custom tags and categories for efficient management and retrieval.

Real-Time Collaboration

Empower your team to work together more effectively. With features like shared views, real-time updates, and delegated tasks, everyone stays on the same page.

  • Shared Conversations: Allow multiple team members to view and manage the same conversation simultaneously.

  • Notes and Assignments: Attach notes to conversations and assign tasks to specific team members to ensure clear communication and responsibility.

Enhanced Customer Experience

Respond to customer inquiries faster and more accurately. Automated workflows and quick reply templates ensure that your responses are not only prompt but also personalized.

  • Automated Workflows: Set up triggers for common inquiries that automatically provide standard responses or escalate issues when necessary.

  • Customizable Quick Replies: Use templates to provide consistent answers to frequently asked questions, ensuring accuracy and saving time.

Integrations and Automation

Enhance your productivity by integrating with tools like Shopify, Wix, Gorgias, and Microsoft Teams. Automate routine tasks and sync data across platforms to create a seamless workflow.

  • Platform Integrations: Connect directly with your eCommerce platforms, CRM, and other business tools to streamline operations.

  • Automation Rules: Create custom rules that help automate repetitive tasks, such as tagging conversations by topic or customer type, and routing them to the appropriate team member.

What our clients say

Mercuri Gradient
I've been partnering with Mercuri for over three years. They've significantly enhanced our customer communications by implementing WhatsApp notifications and have automated 90% of our customer service tickets, greatly improving our efficiency and response times.
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Ruchi Jain

CEO , Taru Naturals

Mercuri Gradient
Mercuri has been a crucial partner in Teenbaan's growth journey. Their exceptional support and rapid product implementation have greatly contributed to our scaling efforts. Specifically, their development of features like the Shared Inbox with AI has been instrumental in helping us manage increasing ticket volumes and enhance our customer support as we scaled.
teenbaan

Balaji

CEO , Teenbaan

Advantages

Increased Productivity

 Manage all communications in a single window, increase team’s productivity

Improved Customer Relations

Build stronger relationships through timely and personalized communication

Scalable
Infrastructure

Easily scales with your business, from startups to large enterprises.

Customer
Insights

Analyze customer interaction patterns & feedback to better understand their needs

Book Demo

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