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Why Mercuri?

Seamless Integration

Directly integrated within Microsoft Teams for a unified experience, allowing teams to manage WhatsApp and SMS communications without switching between multiple platforms.

Scalability

Easily manage multiple phone numbers and high-volume customer interactions across teams with automated workflows, role-based access, and shared inboxes that grow with your business needs.

Efficiency & Productivity

Automate responses, assign conversations to the right teams, and integrate with existing Microsoft Teams workflows to streamline communication and improve response times.

Team Collaboration & Workflows

  • Assign conversations to the right team members to ensure timely responses.

  • Set up automated workflows to handle customer inquiries efficiently.

  • Enable shared access to conversations while maintaining structured ownership.

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MSFT Teams Workflows
SMS and WhatsApp Campaigns Teams

Move Away from Personal Numbers

  • Standardize business communication with an official WhatsApp Business account.

  • Eliminate dependency on employees’ personal numbers, ensuring continuity even when staff changes.

  • Maintain a professional brand presence with verified WhatsApp messages.

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Secure, Scalable & Compliant Communication within

Microsoft
Teams

with SMS & WhatsApp

Enterprises need a robust solution to manage customer conversations while ensuring compliance, security, and team collaboration. Mercuri.cx for Microsoft Teams helps businesses centralize WhatsApp and SMS communication with enterprise-grade controls.

5.0 | Based on 300+ customers on G2, Microsoft Teams & Wix

SMS and WhatsApp Teams

Data Loss Prevention (DLP) 

  • Track and archive all WhatsApp and SMS conversations to ensure compliance.

  • Maintain auditable logs of customer interactions directly within Microsoft Teams.

  • Prevent data leaks and unauthorized sharing of sensitive information.

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© 2024 by Mercuri. 

karthik@Mercuri.cx

Tel. +91 99863 47648

12th A Main,100ft Road, Indiranagar

Bangalore - 560007

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