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AI Agent Setup Made Easy – Mercuri CX

  • Writer: jaswanthi mamidisetty
    jaswanthi mamidisetty
  • Jul 4
  • 3 min read

In today's fast-paced digital marketplace, customers expect instant answers and support.


But how can your business be available 24/7 without a massive team?

The answer lies in AI.


This guide will walk you through how to set up a smart, friendly, and efficient AI Agent for your business using Mercuri CX. Forget complicated coding or lengthy development cycles; you can get your AI up and running in just a few minutes.


Use case: HomeVibe



About the HomeVibe Business


To make this practical, let's follow the journey of a fictional business: HomeVibe.

HomeVibe is a bustling online home decor store. They sell a beautiful range of furniture, lighting, wall art, planters, and tableware across India. Operationally, they're efficient: orders are processed within 24 hours and delivered in 3-7 business days.


However, their team is constantly answering the same questions:

  • "Where is my order?"

  • "Can I customize this dining set?"

  • "What is your return policy?"


They need a way to provide instant answers to these common queries while freeing up their human agents for more complex issues.

This makes them the perfect candidate for an AI Agent.


Step 1: Define Your AI's Tone and Style


Before you build your agent, you must define its personality. How should it sound to your customers?

HomeVibe wants their AI to reflect their brand: warm, stylish, and helpful. They decide it should be:

  • Friendly yet professional

  • Empathetic and patient

  • Conversational (to avoid a robotic tone)

  • Polite and solution-focused

This means turning a simple, robotic message into something more personal.


Instead of: "Your order is shipped."

The AI should say: "Great news! 🎉 Your order has been shipped and is on its way. You'll receive it within 3-5 working days!"


This small change makes the interaction feel human, building a better customer experience from the start.


Step 2: Understand the Two Key Prompts: System and User


When setting up your AI in Mercuri CX, you'll work with two main prompts.


What is a System Prompt?

Think of the System Prompt as the AI's "training manual." It contains all the essential, factual information about your business that the AI needs to answer questions accurately.


Example System Prompt for HomeVibe:

"You are an AI assistant for a home decor online store called HomeVibe. HomeVibe sells aesthetic home decor, including furniture, wall art, and vases. The store delivers across India within 3-7 business days. Orders can be tracked via a link sent after dispatch. Returns are accepted within 7 days for unused products in original packaging. If a customer asks about their order, always request their order ID and guide them."

What is a User Prompt?

The User Prompt (also called an Application Prompt) defines how the AI should behave. It sets the tone, style, and rules of engagement, acting as its personality guide.


Example User Prompt for HomeVibe:

"Respond to customers in a warm, polite, and helpful tone, like a friendly support executive. Use clear, simple language.
Example behaviors: Be patient if the customer is confused. Be cheerful when confirming orders. Stay calm and apologetic if the customer is upset about delays."

Step 3: Create Your AI Agent in Mercuri CX


Now, let's bring it all together.


  1. Start a New Agent: In your Mercuri CX dashboard, go to AI Agents and click Create New Agent.


  2. Add Your Prompts: Enter the System Prompt (the "what") and User Prompt (the "how") into the corresponding fields.


  3. Test Your Agent: Use the Test Mode to interact with your AI from a specific phone number. This is your chance to see it in action and refine the prompts until its responses are perfect.


  4. Go Live: Once you're confident, switch to Live Mode. Your AI is now ready to handle real customer queries 24/7, providing instant, accurate support.


Ready to Revolutionize Your Customer Engagement?

Laptop and headset user icon on beige. Text: "Engage better. Simplify customer engagement with Mercuri CX." Orange button: "BOOK DEMO." Stars decorate.

You've just seen how an online store like HomeVibe can build a 24/7 support agent in minutes. Imagine never missing a customer query again, boosting satisfaction, and freeing your team to focus on growing the business.


Don't let your customers wait. Transform your support from a routine task into a powerful engine for customer engagement.


If you're ready to see how a custom-trained AI agent can streamline your business, connect with the Mercuri CX team today.

Book a personalized demo to discover the future of customer communication.

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