As businesses grow, customer conversations increase in speed. There are more messages, channels, and follow-ups. Teams often handle too much manually. This month, we worked on addressing this issue. Our December updates help teams stay organized, easily set up AI, and automate important customer messages directly from Shopify without making things complicated. Here’s what’s new: Stay on Top of Conversations with Tags and Filters When you manage dozens or even hundreds of cust

As 2025 comes to a close, let’s explore the possibilities of expanding the scope to omnichannel automation, combining SMS and WhatsApp. The recent numbers say that there are 3 billion monthly active users worldwide, with India accounting for the largest share. And about two-thirds of the population uses SMS as a medium of communication, making its impact a huge one.   The e-commerce business is booming, with over 30 million sites globally, and its customers prefer to receive

Introduction The fitness industry has undergone a rapid transformation in the past few years. Gyms are no longer just physical spaces; they are service brands that must inspire consistency, motivate members, and deliver seamless communication. From class reminders to membership renewals and trial follow-ups, every interaction shapes how a member feels about your gym. But here’s the challenge: gym staff cannot manually follow up with every lead, every inactive member, or every

If you run an eCommerce business today, chances are you’ve experienced this: A customer messages your WhatsApp or Instagram inbox with a...

Learn how to send SMS messages directly from your Shopify store—from collecting opt-ins and automating key workflows to managing customer replies. This step-by-step guide covers everything you need to engage shoppers through SMS as a conversational channel without being overly technical or salesy.

In the digital age, effective communication can make or break a business. For those using Wix, integrating an AI SMS agent presents a...

The Easiest Way to Integrate a Custom GPT into WhatsApp (No Code)

If you're a business owner, creator, or just curious about AI, you’ve probably asked:“Can I connect ChatGPT to WhatsApp without writing a...

In today's fast-paced digital marketplace, customers expect instant answers and support. But how can your business be available 24/7...

Using WhatsApp for business without backup is risky. Messages get lost, there's no visibility or compliance trail, and customer context is easily lost. By backing up WhatsApp chats into Microsoft Teams with Mercuri, you ensure all conversations are centralized, searchable, and secure—improving accountability, compliance, and collaboration.

Overview As a business owner using Wix, you know the thrill of seeing a new booking notification pop up. It’s a sign of growth, a new...

For service-based businesses using Wix, timely and professional communication plays a key role in building trust and improving customer...

In today’s fast-paced world, customers want quick, convenient communication , and WhatsApp delivers just that. If you're running a...

Why Customer Engagement Matters More Than Ever? Imagine walking into your favorite neighborhood café. The barista greets you by name,...

Effective customer communication is key to closing deals and maintaining strong relationships. With Mercuri’s WhatsApp integration for...

In today's fast-paced business environment, integrating a real-time communication platform like WhatsApp is crucial for maintaining...

Effective communication is key to closing deals and nurturing customer relationships. While Pipedrive  is a powerful CRM, it lacks...

In 2025, WhatsApp will emerge as the predominant resource for yoga instructors and schools seeking to expand their community , boost...

In 2025, WhatsApp will be the most important tool for customer engagement  in the beauty and wellness industry. Just like performance...

Why Every D2C Brand Needs a WhatsApp StrategyIn 2025, every D2C brand will need a WhatsApp marketing strategy just like they do for...