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How to Set Up WhatsApp Interactive Messages for Your Wix Business

  • Writer: jaswanthi mamidisetty
    jaswanthi mamidisetty
  • Jun 12
  • 4 min read

Three people collaborate at a table with laptops and phones. Background text bubbles suggest conversation. Bold orange text reads, "Set Up WhatsApp Interactive Messages for Your Wix Business."

In today’s fast-paced world, customers want quick, convenient communication, and WhatsApp delivers just that.


If you're running a business on Wix, setting up WhatsApp interactive messages can help you provide faster responses, reduce friction, and improve the customer experience.


Table of contents


What Are WhatsApp Interactive Messages?


WhatsApp interactive messages are smart, button-based messages that make it easier for users to reply or take action.

Instead of typing, customers can just tap. That’s faster for them and more organized for you.

They reduce back-and-forth, eliminate confusion, and guide users toward the next step, be it booking a service, choosing a time slot, or sharing their location.


Different Types of WhatsApp Interactive Messages


  1. Quick Reply Buttons:

    These are short reply options that customers can tap to respond. Great for FAQs or service selection.


  2. Call-to-Action (CTA) Buttons :

    These direct users to call a number or open a website link (like viewing booking details).


  3. List Messages 

    Useful when offering multiple options like time slots or service categories. The customer types the option they want.


  4. Request Location Button :

    These buttons allow users to share their live location with just one tap.


  5. Request Address Button - Text Input Prompts

     For cases where a manual reply is needed, like entering an address.



Why Use WhatsApp Interactive Messages for Your Wix Business?


Using WhatsApp for customer communication is already a win. But when you add interactive messages to the mix, it gets even better.


Here's how your business benefits:


  1. Faster Customer Responses


People are busy and don’t always have the time or patience to type out full messages.

With quick buttons and lists, your customers can respond instantly by just tapping an option.


Example: Instead of typing “Yes, I want to book a home cleaning,” they can just click “Home Cleaning” and move to the next step.


  1. Better Clarity, Fewer Misunderstandings


When we guide customers through fixed options (like a list of services or time slots), there’s less room for confusion. Everyone stays on the same page.


  1. Smooth Appointment Booking


Booking services like home cleaning, salon visits, or repairs becomes super easy.

Instead of long chat threads, customers go through a clear, step-by-step process from choosing a service to sharing their location.

It feels more like using an app than a chat. Fast, simple, and convenient.


  1. Happier Customers


In the end, it’s all about keeping your customers happy, right? When communication is quick, easy, and error-free, customers walk away with a great impression of your business.

Happy customers = repeat business + great reviews!



How to Set up WhatsApp Interactive Messages With Mercuri CX


Mercuri CX is a customer engagement platform that integrates seamlessly with Wix and other platforms and helps you set up WhatsApp interactive messages without code.


It’s That Simple to Set Up Interactive Messages with Mercuri CX


  1. Connect Your WhatsApp Business Account to Mercuri.


  2. Create a Message Template for the interaction—whether it's for booking appointments, handling support, or sending updates.


  3. Add Interactive Elements like quick-reply buttons, lists, or location requests to guide the conversation.


  4. Send it to Your Customers and enjoy faster, smoother, and more engaging conversations.



Use Case: Booking a Home Service Appointment via WhatsApp



Let’s say you run a home service business (like a salon, home cleaning, or appliance repair) on Wix.

Here’s how your WhatsApp flow can look:


Step 1: Service Selection (Quick Reply Buttons)


"Hi {{customer_name}}, Thanks for reaching out! Please select a service to get started:"

  • Salon Service

  • Home Cleaning

  • Appliance Repair


Step 2: Choose Time Slot (List Message)


"Please reply with your preferred time slot:"

  • Morning (9 AM – 12 PM)

  • Afternoon (12 PM – 3 PM)

  • Evening (4 PM – 7 PM)


Step 3: Share Location (Location Request Button)


"Please share your location so our professional can reach you easily."

[Share Location]


Step 4: Enter Address (Text Input)


"Kindly enter your full address for service delivery (House no., Street, Landmark, City, Pincode)."


Step 5: Confirm & Track Appointment (CTA Button)


"Your appointment is confirmed! You can view details below:"

[View Details]


This process keeps the user engaged and helps complete the booking quickly.




Woman with headset on laptop, a green laptop, and text: Engage better. Book demo button. Beige background with stars.

How Mercuri Helps Wix Businesses Set This Up?


Mercuri acts like your tech partner. It connects with your Wix site, manages your WhatsApp Business API, and allows you to build interaction flows easily.

  • Easy integration with Wix

  • Templates for different use cases

You focus on your service; Mercuri handles the conversations.



FAQs

1. Do I need to know coding to use Mercuri for WhatsApp?

No, it’s designed for non-tech users with an easy interface.


2. What if I want to collect customer feedback? 

You can create post-service flows with rating buttons or short feedback forms.


3. Is this setup allowed by WhatsApp officially? 

Yes. Mercuri uses the official WhatsApp Business API.




Conclusion

WhatsApp interactive messages are a game-changer for Wix businesses. They make communication smoother, quicker, and more engaging.


With Mercuri CX, you don’t need to be a tech expert to give your customers a seamless, chat-based experience.


Start using interactive WhatsApp messages today, and turn every chat into a conversion opportunity.


 
 
 

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