Mercuri December 2025 Product Updates: Smarter Conversations, AI Assistants, and Shopify Flow Automation
- Karthik Manjunath
- 7 hours ago
- 2 min read
As businesses grow, customer conversations increase in speed. There are more messages, channels, and follow-ups. Teams often handle too much manually.
This month, we worked on addressing this issue.
Our December updates help teams stay organized, easily set up AI, and automate important customer messages directly from Shopify without making things complicated.
Here’s what’s new:
Stay on Top of Conversations with Tags and Filters
When you manage dozens or even hundreds of customer chats, finding the right conversation at the right time is essential.
Now with Conversation Tags, you can label chats by topics like sales questions, support issues, order problems, follow-ups, or anything else your team needs.
Advanced Filters also let you:
View conversations by specific tags
See only unread incoming messages
Quickly focus on chats needing immediate attention
Instead of sifting through long inboxes, your team can prioritize what’s most important and respond more quickly. This ensures that key messages don’t get overlooked.
Setting Up AI Assistants Is Now Clear and Structured
AI should feel helpful and easy to set up.
That’s why we’ve made it simpler to create and configure AI assistants in Mercuri. You can now set them up step by step from the dashboard, giving you full control.
Here’s how it works:
Start by deciding what you want the assistant to do, like order tracking, product questions, or general customer support.
Train it using your website content by:
- Choosing pages from your sitemap
- Adding specific URLs manually
Define how the assistant should behave, including its tone, tasks, and when it should transfer to a human agent.
Before going live, you can test the assistant on WhatsApp or SMS with test numbers. This way, there are no surprises when customers start chatting.
Automate WhatsApp and SMS Messages Using Shopify Flow
Many teams already use Shopify Flow to automate their internal workflows. Now, Mercuri fits smoothly into that system.
Mercuri is available as an action in Shopify Flow, allowing you to automatically send WhatsApp or SMS messages based on Shopify events without creating custom code.
What you can do:
Create a workflow in Shopify Flow, like abandoned checkout
Add Mercuri AI Copilot as an action
Trigger a WhatsApp or SMS message using a Mercuri template
Control when the message is sent with Flow’s timing rules
This method works especially well for:
Abandoned checkout reminders
Order confirmations and updates
Delivery notifications
Post-purchase follow-ups
Built to Reduce Manual Work, Not Add More
Every update this month has one goal: lower manual effort while allowing teams to maintain control.
With improved conversation management, clearer AI setup, and Shopify-based automation, Mercuri helps teams respond faster, stay organized, and engage customers with confidence.
Ready to try these updates?
Install Mercuri to get started, or log in to your dashboard to enable Conversation Tags, AI Assistants, and Shopify Flow automation.
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