SMS and WhatsApp have become indispensable tools for customer communication, but when conversations happen on personal channels, businesses risk losing valuable context, opportunities, and control. Mercuri ensures every conversation is tracked, transparent, and secure, empowering organizations to retain customer relationships, drive sales, and unlock valuable insights.
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Why Mercuri
Preserve Customer Relationships
Even when team members transition or leave, you retain full oversight of historical communications, ensuring continuity for ongoing deals and fostering long-term relationships. With Mercuri, no context is lost, and every conversation remains a valuable asset for your business.
Intelligent Data Protection
Know exactly what files are uploaded, sent to multiple parties, and by whom to maintain control over enterprise information. Track timestamps, file access history, and recipients to ensure transparency and accountability across all communication channels. Identify and flag confidential information in chats (e.g., PII, financial data, or sensitive documents)
Ensure Consistent Communication Across Teams
Easily assign SMS and WhatsApp conversations to the right team members, ensuring efficient follow-ups and quicker resolutions. Share conversation insights across sales, support, and operations teams for better coordination. Reduce response times, and ensure every customer receives the attention they need.
AI Assisted Custom Workflows
Create tailored workflows that align with your business logic, ensuring faster and more accurate outcomes. Utilize AI to analyze conversations in real time, suggest next steps, and improve response efficiency.
What our clients say
I've been partnering with Mercuri for over three years. They've significantly enhanced our customer communications by implementing WhatsApp notifications and have automated 90% of our customer service tickets, greatly improving our efficiency and response times.
Ruchi Jain
CEO , Taru Naturals
Mercuri has been a crucial partner in Teenbaan's growth journey. Their exceptional support and rapid product implementation have greatly contributed to our scaling efforts. Specifically, their development of features like the Shared Inbox with AI has been instrumental in helping us manage increasing ticket volumes and enhance our customer support as we scaled.
Balaji
CEO , Teenbaan
Integrations
Book Demo
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Separate Business from
Personal Communication
Ensure SMS & WhatsApp is used professionally with clear policies and consistent record-keeping. By separating business and personal messaging, organizations can maintain compliance, prevent data loss, and keep communications organized and transparent.
