A Step-by-Step Guide to Setting Up Your First AI SMS Agent on Wix without Coding

In the digital age, effective communication can make or break a business. For those using Wix, integrating an AI SMS agent presents a fantastic opportunity to elevate customer engagement and streamline your business communications.

Mercuri offers an easy-to-use AI SMS solution, allowing you to connect with customers without the need for coding. This guide will walk you through the steps to set up your first AI SMS agent on Wix, turning your customer interactions into a seamless experience.

Advantages of Using an AI SMS Agent

Understanding the benefits of an AI SMS agent is vital before starting the setup. Here are some compelling reasons:

• Rapid Response Times: AI SMS agents can respond to customer inquiries in seconds, significantly enhancing the overall customer experience.

• Time Efficiency: Automating routine inquiries can free up as much as 30% of your staff's time, allowing them to focus on more complex tasks.

  
  

By utilizing an AI SMS agent, you tap into these substantial benefits, enhancing engagement with your customers.

Necessary Preparations for Integration

Before diving into the AI SMS agent setup, ensure you have:

SMS Onboarding Form

• Submit the SMS Onboarding Form: Start by filling out Mercuri’s SMS onboarding form. This helps us register your business for SMS usage and ensures compliance with telecom regulations.

  
  

Getting these elements in place will streamline your setup experience.

Configuring Your AI SMS Agent

Now that you are connected, it's time to configure your AI SMS agent:

1. Navigate to “Create New Agent” From the Mercuri dashboard, go to the Agents section and click “Create New Agent.”

   
   

2. Fill in Basic Information

   1. Agent Name: Give your agent a clear name like “SMS Agent.”

   2. Agent Enabled: Toggle this ON if you want your agent to start responding immediately after setup.

   3. System Prompt: Define what the agent is meant to do and also define the business and give it information and context. For example:“You are a friendly SMS Agent.”

   4. Application Prompt: Give instructions on how the agent should behave in context. For example:“Reply back politely.”

      
      

3. Choose a Messaging Channel

   In the Channels section:

   • You’ll see available numbers listed under “Available numbers.”

   • If you've purchased a number via Mercuri, it will show up here.

   • Click the “Add” button next to the relevant number to assign it to the agent.(Note: The example shown in the image is a WhatsApp number—make sure you're selecting your SMS-enabled number.)

4. Set Keywords: Define specific keywords that trigger certain responses. If a customer texts "order status," your agent should know to respond with relevant information about their purchase.

   
   

5. Test Your Configuration: Use the testing feature to simulate conversations and ensure the AI agent responds accurately.

   
   

This configuration allows the AI SMS agent to embody your brand’s unique voice and meet customer expectations.

Crafting Effective Text Responses

The way you design text responses is crucial for effective communication. Here are important practices:

• Write Clear and Engaging Messages: Keep responses concise, friendly, and easy to understand. For instance, if a customer asks about store hours, your response should be straightforward: "We're open Monday to Saturday from 10 AM to 7 PM."

  
  

• Personalize Interaction: Utilize customer names or other specifics to enhance the conversation's personal touch. "Hello, Sarah! Thank you for reaching out," can make a difference.

  
  

• Include Call-to-Action: Whenever applicable, prompt customers to take action. Phrases like "Visit our website for special deals!" keep the interaction lively and engaging.

  
  

Designing thoughtful responses helps maintain ongoing conversations with your customers, enriching their experience.

Officially Launching Your AI SMS Agent

After completing setup and testing, it's time to launch your AI SMS agent:

1. Activate the Agent: Go to the settings in the Mercuri dashboard and switch your AI agent to ‘active’.

   
   

2. Inform Customers: Announce the launch through your website or email newsletter to let your customers know about this new feature.

   
   

3. Monitor Initial Interactions: After launching, observe customer interactions closely. Based on their feedback, you may need to fine-tune responses in the early stages.

   
   

By officially launching your AI SMS agent, you show customers that you value their needs and are committed to improving their experience.

Evaluating Your AI SMS Agent’s Performance

After the launch, it’s essential to assess how well your AI SMS agent is performing. Focus on these key metrics:

• Response Time: Check how quickly the agent responds to customer inquiries. Aiming for under 5 seconds is ideal.

  
  

• Inquiry Volume: Track the number of inquiries handled weekly. An increase can indicate growing customer engagement.

  
  

• Customer Satisfaction: Solicit feedback to gauge customer satisfaction levels. A simple follow-up question works well, like, “Did we help you today?”

  
  

Utilizing the analytics tools provided by Mercuri, you can continuously evaluate the agent’s performance.

Final Thoughts on Your AI SMS Experience

Setting up your AI SMS agent on Wix with Mercuri is straightforward and immensely beneficial for your business. By following this guide, you can significantly enhance your customer service and create a more engaging experience.

Adopting SMS as a communication tool helps build stronger relationships with your customers, resulting in higher satisfaction and loyalty. As you refine and optimize your AI SMS agent over time, you'll uncover new opportunities for business growth, making interactions efficient and effective.

Take the leap today and transform how you connect with customers through the power of AI!